Slumberkins - Otter Kin

We currently ship domestically to all 50 states.

Updating Order Information

Unfortunately, we do not have the ability to change your order after it is placed (for example, we can't change creatures, colors or Bundles). Please ensure that your shipping details are correct as we are not be able to edit these once your order has been processed.

Only one discount code can be used per order. Please note that we cannot offer any price adjustments and discount codes cannot be added retroactively.

Combining Orders

Unfortunately, because we are working to get your order to you as fast as possible we are unable to combine orders.

Shipping Timelines:

Standard

Allow 1-5 business days for processing; 5-10 business days for shipping. Ships UPS SurePost

Priority

Allow 1 business day for processing; 3-5 business days for shipping. Ships USPS Priority

APO/FPO Orders: Orders shipping to U.S. Territories and APO/FPO/DPO sites generally take two to five weeks for delivery. Military APO/FPO/DPO Mail has unique transportation and handling requirements, which result in extended standard delivery time for online orders. Because Military APO/FPO/DPO Mail is transported outside of the U.S. to overseas locations, normal transit times are generally extended, causing longer delivery windows.

Lost + Stalled Packages

If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order.Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages. If your package tracking has stalled while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.

Returns will be accepted within 7 calendar days of delivery of your item. Please reach out to our customer service team at sales@thetreehousenny.com to initiate the return process. Requests initiated after 7 calendar days of delivery will not be accepted. We offer free return shipping on all orders within the United States. From the time your package arrives at our facility, it may take up to 7-10 business days for your return to be processed. Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it. Digital Downloads are not eligible for returns or exchanges. Any product sets that contain a Digital Download component and are returned or exchanged will be valued at the price less the value of the Digital Content. Sale items may be returned for store credit only. Misfit items are not available for returns. If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at sales@thetreehousenny.com.